Shipping & Delivery policy

Shipping and Delivery Policy

Thank you for choosing vmuthuswamysilks. We strive to provide the best shopping experience for our customers. This policy outlines our shipping and delivery practices to ensure transparency and clear expectations. Please review the following information before placing your order:

DOMESTIC SHIPPING:
  • Once your booking is confirmed we will process the dispatch within two working days from the date of booking.
  • Your order will shipped through the available courier service
  • Your will receive your products within 05 to 08 working days from the date of dispatch.
  • V Muthuswamysilks will not be responsible for the any delay, theft or lost during the transportation caused by the shipping companies
  • In case of return no Return pickup facility is not available at all areas, in those cases customer has to ship the product to V Muthuswamy Silks
    Mahalakshmi Theatre Road
    Sirumugai - 641302
    Mettupalayam(Tk)
    Coimbatore, Tamil Nadu, India
  • COD is not available to all locations, in case any refusal to accept the COD by shipping companies, COD order will be transferred as prepaid order. Once after receiving the payment for the order will process the dispatch.

For any queries regarding shipping details please mail to vmuthuswamysilks@gmail.com

INTERNATIONAL SHIPPING :

  • Customers should provide accurate address, name and contact details at the time of check out. V Muthuswamy Silks will not be liable for any delays or loss of shipment due to incorrect address. Customers should bear any additional cost for reclaiming the shipment as charged by the shipping carrier.
  • Once Order is shipped change of address or contact details are not possible
  • Customers are liable to pay VAT/TAX/DUTIES/CUSTOMS charges at the time of delivery as per the terms of destination country
  • All international orders will be processed within 03 working days and will be delivered in 08 to 15 days
  • Once an order is shipped V Muthuswamy Silks will not be liable for any delays caused by shipping/logistics companies or at customs due to various reasons.
  • Customers also keep in mind about the delays which may be caused due to natural/unnatural events like political/weather/pandemic conditions. V Muthuswamy Silks will follow up with the shipping carriers for next possible delivery schedules and safety of the shipment.  
  • We request customers not accept the damaged or tampered shipment from the delivery partner.
  • For any other assistance please call +91 9843600077 or mail us at vmuthuswamysilks@gmail.com

REMOTE AREA SURCHARGE (RAS) FOR INTERNATIONAL ORDERS

  • According to the policies of the international carrier, an additional surcharge may be levied if the shipping address is defined by the carrier as a remote area.
  • This Remote Area Surcharge (RAS) would not be charged at the time of placing the order. Instead, it would be informed to you before shipping the goods. In such case, you have to pay the surcharge through the website. If the surcharge is not paid within 3 days after our notification, then we would cancel your order and refund the amount paid towards the items in full.

  1. Order Processing:

    • Once you place an order on our website, we will process it within [X] business days. Business days do not include weekends or public holidays.
    • Please make sure to provide accurate and complete shipping information to avoid any delays or misdelivery.

  2. Shipping Methods and Rates:

    • We offer several shipping options based on your location and the weight/size of the items in your order. The available shipping methods and corresponding rates will be displayed during the checkout process.
    • Please note that some items may have specific shipping restrictions due to their size, weight, or content. These restrictions will be clearly mentioned on the product page.

  3. Estimated Delivery Time:

    • The estimated delivery time will depend on the shipping method chosen and your location. During the checkout process, you will see an estimated delivery timeframe.
    • Please note that unforeseen circumstances such as weather conditions or carrier delays may affect the actual delivery date. While we strive to meet the estimated delivery times, we cannot guarantee them.

  4. Tracking Information:

    • Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
    • Please allow a few hours for the tracking information to become available in the carrier's system.

  5. International Shipping:

    • We offer international shipping to select countries. The available shipping options and rates will be displayed during the checkout process.
    • Please be aware that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping prices.

  6. Order Status Updates:

    • We will keep you informed about the status of your order via email. You will receive notifications when your order is confirmed, shipped, and delivered.
    • If you have any questions or concerns about your order, you can contact our customer support team for assistance.

  7. Order Modifications and Cancellations:

    • If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

  8. Damaged or Missing Items:

    • In the unlikely event that your order arrives damaged or if any items are missing, please contact our customer support team within [X] days of delivery. We will investigate the issue and work towards a resolution.

  9. Returns and Refunds:

    • For information on our returns and refunds policy, please refer to our dedicated Returns Policy page [provide a link to the page].

Please note that this policy may be subject to change without prior notice. It is your responsibility to review the policy periodically to stay informed about any updates.

Remember to customize the template according to your specific business requirements and practices. It's important to provide clear and accurate information to your customers regarding shipping and delivery to ensure a positive shopping experience.